this lesson will show you around a customer journey Map – This tells a story of your customer’s experiences and the touchpoints they have with your business along the way. By mapping out when and how you talk to them you can create great effective marketing and also elevate their interactions with your brand.
CLICK HERE to access and edit a Customer Journey Map
The Process mapping will help you create a flow and document of what excellent looks like within your business and how to uniformly treat each client. What steps are taken to deliver the service from step one, “incoming enquiry” to a completed project.